General provisions

The programme information is binding on Brito Bike Travel unless, cumulatively:

• the programme expressly provides for it;
• the changes are insignificant;
• the traveller is informed of the change on a durable medium.

These general conditions comply with Decree-Law no. 17/2018 of 8 March.

The general conditions relating to a package travel or linked travel arrangement included in the programme, the respective standard information sheets and the specific conditions in the documents given to the traveller at the time of booking constitute the travel contract binding the parties.

1. Organisation

2. Bookings

Bookings can be made on this website, on the page of each service or tour, by email to [email protected] or by phone on +351 965 426 705.

3. Registrations

Brito Bike Travel reserves the right to cancel any registration that has not been paid under the agreed conditions. Bookings are subject to confirmation of all services by the suppliers.

4. Prices

Our prices may vary with the season, demand, market conditions and availability, as is usual practice in the travel industry. It is therefore possible that participants on the same tour have paid different prices.

Once you receive a quote, the price is guaranteed as long as the deposit is paid before the quote expires. Price reductions or discounts that become available after the deposit has been paid are not applied. If you wish to cancel the booking to take advantage of a lower price, the cancellation conditions apply. Up-to-date prices are available on this website.

5. Alternative dispute resolution

Under Law no. 144/2015 of 8 September, as amended, the traveller may turn to the following alternative consumer dispute resolution bodies:

6. Liability

• We undertake to carry out tours and services punctually, in accordance with the agreed terms.
• Our brochures and materials were prepared with our partners, based on information given to us in good faith. We are not responsible for typing or printing errors and reserve the right to make the necessary changes, with or without prior notice.
• We are not responsible for items stolen, lost or left behind in our vehicles.
• We are not responsible for delays caused by traffic or weather conditions.
• We are not responsible if, for lack of prior notice, the booked vehicle cannot be used because of excess luggage or unusually large luggage.
• Whenever booked services have to be replaced for unexpected reasons, they will be replaced by equivalent services.

7. Authority during the tour

Group tours are accompanied by a guide. The guide’s decision is final on anything that may affect the safety or well-being of any participant. If a guide’s decision is not followed, or if a participant harms the well-being or mobility of the group, the guide may ask them to leave the tour immediately, with no right to a refund. We may also refuse that person’s participation in future tours already booked.

Customers must always comply with the laws and regulations in force and follow our responsible travel guidelines.

8. Acceptance of risk

Our tours are relaxed, but cycling always involves some personal risk. It is the customer’s responsibility to be aware of the relevant information about the tour and its route. By booking, the customer acknowledges having made that decision knowing this information and being aware of the personal risks involved.

9. Complaints

9.1 Any lack of conformity in the performance of a service included in the contract must be reported to Brito Bike Travel in writing, or in another appropriate way, as soon as it occurs and without undue delay.

9.2 The right to complain for a price reduction or compensation for lack of conformity of the services expires after 7 days.

9.3 A Complaints Book is available to the customer. You can ask for it in person or use the Electronic Complaints Book at www.livroreclamacoes.pt.

10. Documents

10.1 Travellers must have their personal and family documents in order (identity document, authorisation for minors, visas and any others required). Brito Bike Travel is not responsible for visas or entry into a foreign country being refused, and any resulting costs are borne by the traveller.

10.2 Travel within the European Union:

• All travellers, regardless of age, must carry their own identity document (passport or citizen card).
• To receive medical care, they should bring their European Health Insurance Card.
• Citizens of countries outside the European Union should check with their country’s embassy or consulate which documents are required.

11. Changes by Brito Bike Travel

11.1 If, before the start of the trip, Brito Bike Travel (1) has to significantly change any of the main characteristics of the services, (2) cannot meet the traveller’s special requests or (3) proposes a price increase of more than 8%, the traveller may, within 7 days:

• A – accept the proposed change;
• B – terminate the contract without any penalty and be refunded the amounts paid;
• C – accept a replacement trip proposed by Brito Bike Travel and be refunded any price difference.

11.2 If the traveller does not reply within the set period, the proposed change is deemed tacitly accepted.

12. Refunds

Once the trip has started, there is no refund for services not used by the traveller due to force majeure or for reasons attributable to the traveller, unless refunded by the respective suppliers.

If a service included in the programme is not provided for reasons attributable to Brito Bike Travel and cannot be replaced by an equivalent one, the traveller is entitled to a refund of the difference between the price of the planned services and that of the services actually provided.

13. Insurance

Brito Bike Travel’s liability arising from its obligations is covered by civil liability insurance with Allianz Seguros, policy no. 888765791, in the amount of €50,000.00, under the legislation in force.

14. Validity

The programmes on this website are valid until the last date on which each of them takes place.

15. Personal data

The personal data collected is used to organise and provide the services booked and, with your consent, to send you information about our events and offers. It may be shared with partners and suppliers only as far as needed to provide the service. Find out more in our Privacy Policy.

16. Photos and communication

Photos and videos taken during the tours may be used by Brito Bike Travel for promotional and advertising purposes. If you do not want to appear in the images, please tell the guide at the start of the tour.

17. Applicable law

These Terms and Conditions are governed by Portuguese law. The court of the District of Porto has jurisdiction over any dispute relating to a service or to these Terms and Conditions, without prejudice to the alternative dispute resolution bodies listed in point 5.

18. Final notes

• National monuments are closed on public holidays.
• For safety reasons, passengers must remain seated with their seat belt fastened while the vehicle is moving. Brito Bike Travel is not responsible for the consequences of failing to follow this rule.
• Smoking is not allowed inside the vehicles.
• The company is closed on 1 January and 25 December.